LAvie Skinthetics Medspa and Wellness (“us”, “we”, or “our”) operates www.lavie-spa.com (the “Site”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
We are committed to respecting our visitors’ privacy, protecting their personal information from misuse or unauthorized disclosure, and complying with applicable privacy laws including CCPA.
1. What Information Do We Collect?
When filling in forms or calling the phone numbers listed on the website, you may be asked to provide your name, postcode, email address, and telephone number.
We may also collect information about your computer, including where available your IP address, operating system, and browser type, for system administration purposes. This is statistical data about browsing actions and patterns and does not identify any individual.
We will not collect any information about you without your explicit consent, and all data is collected directly from you.
2. SMS / Text Messaging Program
LAvie Skinthetics Medspa and Wellness operates an SMS text message program. Enrollment is strictly opt-in and is limited to customer care and service-related communications. We do not send promotional or marketing content through this program.
2.1 How End Users Opt In
Users opt in by interacting with the chat widget on our website at https://www.lavie-spa.com. During the chat interaction, users may voluntarily provide their mobile phone number to receive follow-up support messages. The consent statement displayed at the point of submission reads:
By submitting, you authorize LAvie Skinthetics Medspa and Wellness to text/call the number above for informational and transactional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.
After submitting, users receive the following opt-in confirmation text message:
You have successfully opted in to receive customer care messages from LAvie Skinthetics Medspa and Wellness regarding your inquiries or service requests. Message frequency varies based on your support interactions. Message & data rates may apply. Text STOP to cancel. Text HELP for help.
Consent to receive SMS is not a condition of purchase.
2.2 What Messages You May Receive
Messages sent through this program are strictly customer care and service-related, and may include:
- Responses to support requests submitted through the chat widget
- Ticket updates and status notifications
- Appointment coordination tied to an open inquiry
- Follow-up communications related to an existing support interaction
We do not send promotional, marketing, or advertising content through this SMS program.
2.3 Message Frequency, Rates, HELP & STOP
Message frequency varies based on your support interactions with us. Message and data rates may apply; please check with your mobile carrier for details. To stop receiving SMS messages at any time, reply STOP to any text message from us — you will receive a final confirmation and no further messages will be sent unless you re-subscribe. For help, reply HELP to any message or contact us at lavieskinthetics@gmail.com or (206) 212-6976.
2.4 No Sharing of Mobile Information
No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services — such as customer service, SMS delivery platforms, and booking/CRM providers — is permitted solely to operate the SMS program on our behalf, and those subcontractors are contractually prohibited from using your information for their own marketing.
3. What Do We Use Your Information For?
Any of the information we collect from you may be used in one of the following ways:
- Identify you as a user in our system
- Provide you with services and complete your transactions
- Provide customer support
- Help understand your needs and tailor features and content to you
- Respond to and fulfill your requests, resolve disputes, and troubleshoot problems
- Send administrative email notifications such as security, support, and maintenance advisories
- Send newsletters, surveys, offers, and other promotional materials
- Improve the quality and functionality of our services
- Share with trusted third-party service providers to facilitate communications
We do not use automated decision-making or profiling on your personal data. Any actions taken by us are a direct result of your explicit requests or consents.
4. How Do We Protect Your Information?
We take the security of your personal information seriously and have implemented a combination of administrative, technical, and physical safeguards designed to protect it from unauthorized access, disclosure, alteration, loss, or misuse. These measures include:
- Encryption in transit: All data submitted through our website and SMS platform is transmitted over TLS/SSL-encrypted connections (HTTPS).
- Encryption at rest: Personal information stored in our CRM, booking system, and SMS platform is held in encrypted databases managed by reputable service providers.
- Access controls: Access to personal information is restricted to authorized staff and contractors on a need-to-know basis, protected by individual user accounts, strong passwords, and multi-factor authentication where available.
- Vendor due diligence: We only work with service providers that maintain appropriate security practices and contractual confidentiality obligations.
- Data minimization & retention: We collect only the information we need to serve you and retain it only as long as necessary to fulfill the purposes described in this policy or as required by law.
- Monitoring: We monitor our systems for suspicious activity and promptly investigate any suspected security incidents.
No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. However, we continually review and improve our safeguards and will notify affected individuals of any confirmed data breach as required by applicable law, including CCPA.
5. Cookies & Tracking
Yes, we use cookies. Cookies are small files placed on your device that help us understand how users interact with our Site, improve functionality, and deliver relevant content. We may use session cookies, persistent cookies, and third-party analytics cookies (such as Google Analytics).
You may choose to disable cookies through your browser settings. Doing so may affect some features of the Site.
6. Do We Disclose Information to Outside Parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you. These third parties are contractually obligated to keep your information confidential.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services — including, but not limited to, customer service, SMS delivery, hosting, and booking/CRM providers — is permitted solely to operate and deliver the services you have requested, and those subcontractors are prohibited from using your information for their own marketing.
We may release your information when required by law, to enforce our site policies, or to protect the rights, property, or safety of ourselves or others.
7. Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
8. Your Rights as an Individual
We respect the rights and freedoms of individuals. You have the right to:
- Request access to your personal data
- Request rectification of inaccurate or outdated data
- Request erasure of your data from our systems
- Request restriction of processing your data
- Object to our processing of your data
- Request your data in a portable, commonly accepted format
- Withdraw consent already provided, at any time
- Opt out of SMS communications by replying STOP to any text message
To exercise any of the above rights, please contact us at: lavieskinthetics@gmail.com or by mail at LAvie Skinthetics Medspa and Wellness, Federal Way, Washington.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Business: LAvie Skinthetics Medspa and Wellness
- Email: lavieskinthetics@gmail.com
- Phone: (206) 212-6976
- Location: Federal Way, Washington
- Website: www.lavie-spa.com